Bill 148 came into force in January 2018 and with it a whole range of changes for Security companies, amongst other service providers. The minimum wage increase is certainly welcome and selling our increased rates to clients has been met with questions in relation to increased expectations. Quite rightly, they are asking if there will be an increased level of productivity, customer service and vigilance from security personnel in general and the simple answer is “YES”. We are effectively selling people to clients but the people we are selling need to be invested in the end product (Themselves)? I believe the new minimum wage will assist in elevating this sense of inner worth.
Since my arrival in Nth. America one thing has become abundantly clear. The majority of Security companies in the GTA and beyond use the same pool of security guards, people who will jump from venue to venue, event to event and company to company, for a decent standard of living. Their ability to manage personal schedules, geographical obstacles and distances between venues and events is testament to the level of organization and planning within the Ontarian security workforce. We, in Ontario, have a highly skilled and trained workforce, however as Security companies, recognition of hidden and even overt talent is not always forthcoming.
Will $14ph negate the fact that our security professionals need to hold down several jobs to cover day to day living expenses? Will the standard minimum wage drive people out of the Security industry and into less hazardous, more socially appealing jobs for the same hourly rate? Perhaps! But to mitigate this Sword will always invest in people. As a company, we have always prided ourselves in our willingness to pay above the now minimum wage. We did this not only to attract and retain the necessary caliber of security guard required to differentiate ourselves from our competitors, but in order to have the security personnel (from the same pool) whilst wearing Sword uniforms, more engaged and invested in us and who/what we represent. Sword Security will continue to pay above the minimum wage in 2018, 2019 and beyond because we believe in people, especially our people.
What do we expect in return? We expect our security guards to arrive earlier than their scheduled start time. We expect our security guards to be invested in our clients and go that extra mile. We expect our security guards to be vigilant and immerse themselves in further education utilizing the resources Sword have to offer. We expect our guards to wear the appropriate uniform and take pride in their appearance. As a company, we are willing to invest in our personnel but equally we expect our personnel to invest in themselves and in us. Our investment goes above and beyond the financial incentives afforded our personnel, using our digitalization platforms we invest in training and education, which should be as important to our staff as monetary carrot dangling. We promote our staff from within and offer globally accredidited supervisory and management training.
Bill148 has its challenges, but for Sword Security, its just another day at the office.